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How to make a car insurance claim

How to make a car insurance claim

We hope you’ll never been involved in a car accident. But should the worst happen, it’s important you know what to do.

Whether you’re claiming for damage to your car or not, you must let us know as soon as possible. It doesn’t matter whose fault it was and how small the incident, get in touch. But it’s even more important if you’ve caused damage to a property, vehicle or someone else.

As soon as it’s safe to do so, follow these 3 steps.

Step 1: Get the drivers details

Before calling us, get the following info from the other driver:

  • Vehicle registration
  • Name
  • Telephone number
  • Address
  • Email
  • Details of any witnesses – this is important, regardless of whose fault the accident was. It’ll also help us in handling your claim.

Step 2: Take photos

Use the camera on your phone to take some pictures. This will help you to capture the position of the cars and any damage. Take photos of the registration plates of anyone involved.

If you have a dashcam, remember to save and download your footage.

Step 3: Contact us right away

Give us a call on 0800 953 1114 and we’ll look after you.  Save our 24-hour claims helpline to your phone, just incase.