7 Reasons Why Your Home Insurance Won’t Pay Out

There’s nothing worse than coming home to a disaster. Whether it’s a break-in or a burst pipe, problems with your home can be stressful, upsetting and costly. It’s times like these that your home insurance should really come into play. It should be there to help you pick up the pieces and make sure you’re not left out of pocket.
Unfortunately though, some people find that their cover isn’t sufficienct for the value of their claim.

This can be hugely disappointing and frustrating for customers. To avoid this type of situation, there must be an effort made on the part of both the customer and the insurer.

The insurer must clearly state all the terms and conditions of a policy and the customer must then take the time to read and understand these.

Instances that may see a claim rejected

Lax security:

If an incident is deemed to be your fault e.g. insufficient security precautions were in place at the time your claim occured, an insurer may reject your claim.

For example, you nip around to your neighbour’s house but forget to lock your front door or leave a window open and you are burgled. Some insurance policies may even refuse a claim for burglary if your alarm was not set when you retired to bed. It’s important to read through the policy wording thoroughly.

DIY disaster:

Unless you have full accidental damage cover, it’s unlikely that you’ll be covered for dodgy DIY projects in your home. Mishaps that cause damage and are deemd your fault won’t usually be included in your policy as standard.

Long holiday:

Most policies will state that your home should not be left unoccupied for a period longer than 30 days. Therefore, if you have an extended holiday booked, your home insurance may not cover you past this 30 day period.  Check your cover or speak to your provider before heading off, you should be able to put some extra cover in place for this time.

Different security:

When applying for insurance, you’ll be asked about the security features on your house. Should these change at all – i.e. you fit different locks or dispose of your burglar alarm, you must tell your insurer. If security on your home changes and you don’t inform your provider, you could invalidate your policy in the event of a claim.

Change in circumstances:

As with the security features just mentioned, it’s advisable to inform your insurer of any change in your circumstances. If relevant personal details are out of date on your policy, this could lead to disputes over claims. For example, if you set up a business from your home and do not inform you insurer, your cover may be invalidated. Seemingly inconsequential things can have a bearing on your risk profile – such as marital status and occupation.

New occupants:

If any new people begin living at your property on a permanent basis, again, you’ll need to inform your insurer. A change in occupancy could have a bearing on your policy.

Inadequate cover:

Quite simply, your claim will be rejected if you have an inadequate level of cover. Be aware that some items might not be automatically included (such as high value items) and could need additional cover.

Some items may also need additional cover if they’re often taken away from your property, such as an engagement ring.

Make sure you have sufficient levels of cover for both your buildings and possessions. Keep an eye on this, as you may need to increase it at some point in the future.

Policy Expert 

We carefully select the insurers on our panel for their cover levels, price and claims service; to make sure you get the best possible quality for less. What you see is what you get – no hidden excesses or excessive fees. To speak to one of our experts, call 0203 014 9300 or email ask@policyexpert.co.uk

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