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Flash flood, rapid response

Flash flood, rapid response


If your house is flooded, a rapid initial response is crucial to minimise damage and get everything back on track as quickly as possible.

When the Midlands was badly hit with flash floods over the late May bank holiday 2018, Policy Expert was ready. Though over 58mm of rain fell in a single hour, completely overwhelming drainage systems and causing widespread flooding, we swung into action immediately to offer support to customers

Our head of claims monitored weather alerts throughout the weekend to identify areas that were likely to suffer, and put contractors in the area on standby to dry out houses quickly.

The results speak for themselves

Within 24 hours of customers contacting us to tell us of their situation, we were able to advise all of them of what the next steps were, and when they would receive a visit.

In fact, for over 75% of customers, a contractor had assessed the property in person and started the drying process within those first 24 hours.

Even better, in 26% of cases, the policyholder received a visit on the same day they reported the flood. Now that’s what we call rapid response.


Policy Expert

Our customers are at the heart of everything we do, so we have a team of experts with a real passion for making sure people get the cover that’s right for them. For more information, you can call our experts on 0330 0600 600 or visit for more ways to reach us.


Published: 25 June 2018