More than 100 Creda, Hotpoint, Indesit, Proline and Swan tumble dryer models (all brands owned by Whirlpool) made between April 2004 and October 2015 could pose a fire risk. A recall notice was issued in November 2015, but more than 1 million faulty tumble driers are still in British homes, according to a recent Parliamentary report.
At least 750 fires have been reported since 2004 that involved affected Creda, Hotpoint, Indesit and Proline dryers.
Current advice from Whirlpool is that if you have an affected machine you must unplug it immediately and do not use it until it’s been fixed.
Whirlpool have not issued a list of affected models, but you can call 0800 151 0905 to find out whether your dryer needs a repair and arrange for it to be fixed or replaced. You’ll need to know your model & serial number which can be found on the tag located either on the back of the dryer door or in the recess of the dryer door. Alternatively you can visit https://safety.hotpoint.eu/ and type in your model & serial number to find out if your tumble dryer is affected.
Which? have published some top tips to help you if you choose to contact Whirlpool to arrange a repair or replacement:
- Replacement or repair? Whirlpool will repair your machine for free. It has ended the replacement programme it was running ‘due to a fall in demand’. You can still try and demand a replacement, but don’t accept an inferior tumble dryer; insist on a machine of the same standard.
- Repair taking too long Several retailers have told us that Whirlpool are fixing machines within two weeks of registration. If the repair will take longer than this and cause you significant inconvenience, you can take your claim to the retailer that sold you the tumble dryer, or your credit card company if you paid for the machine with a credit card.
- Keep chasing If you opt for a repair, keep calling to chase your customer ID and to get a confirmed repair date as soon as possible – don’t let Whirlpool off the hook.
- Opt out If you want to make sure you don’t receive any future marketing communications from Whirlpool, you should ask it to opt you out from marketing calls.
Even if your tumble drier isn’t one of the models affected, there are still a few safety precautions you should be taking:
- Clean the lint filter after every use
- Ensure you have proper venting around your machine
- Don’t leave tumble dryers running when you’re out of the house or asleep
As a home insurance provider and broker, Policy Expert are here to provide help and assistance to our customers if they suffer a loss or damage to their property, and make sure any claims go smoothly. We ask any of our customers who have machines affected by the fault to follow the manufacturers recommended guidelines. You can contact one of our dedicated agents by calling 0330 0600 600 or email firstname.lastname@example.org
Published 12 March 2018