You can update many parts of your Policy Expert home insurance online through your customer account, including your personal details, household information, property details, safety and security information, and your level of cover. Keeping your policy up to date helps make sure your insurance reflects your current circumstances and can help avoid problems if you need to make a claim.
Keep your home insurance up to date
Life doesn’t stand still, and neither should your home insurance. Whether you’ve got married, changed jobs, carried out home improvements or bought something valuable, it’s important to keep your policy up to date.
The information you give us helps make sure your home insurance reflects your current circumstances. If your details are out of date, it could affect your cover or make things more difficult if you ever need to make a claim. The good news is that you can update many of your policy details quickly and easily through your online customer account.
Your personal details
Keeping your personal information up to date helps us identify you correctly and makes sure your policy reflects your current circumstances.
You can update:
- Title and surname if you’ve got married or legally changed your name.
- Date of birth if you’ve noticed an error.
- Marital status if your circumstances have changed.
- Occupation if you’ve changed jobs, become self-employed or retired. Your occupation can affect your insurance risk, so it’s important that this information is accurate.
- Phone number so we can contact you if we need to discuss your policy.
- Correspondence address if you’d like us to send letters to a different address from your insured property.
- Joint policyholders if you need to add or update the people named on your policy.
- Authorised people if you’d like someone else to be able to discuss your policy with us on your behalf.
About you and your household
Changes to the people living in your home can affect your policy, so it’s worth keeping these details up to date.
You can update:
- Adults aged 18 and over living at the property.
- Children under 18.
- Whether anyone in the household smokes.
- Your consecutive insurance details.
- Your claims history.
- Any other questions in the About you and other residents section.
Your property
If you’ve made changes to your home or you’ve noticed any information is incorrect, you can update many of your property’s details online.
This includes:
- Property type.
- Year the property was built.
- Number of bedrooms and bathrooms.
- Whether it’s your main residence.
- Ownership status.
- Who occupies the property.
- How often the property is occupied.
- Trees taller than 10 metres near the property.
- Flat roof details.
- Wall and roof construction.
- Whether the property is well maintained, structurally sound and watertight.
- Listed building status.
- Whether the property is used for business purposes.
- Major renovation work.
- Flood history.
- Subsidence or cracking information.
Safety and security
If you’ve made improvements to your home’s security or your answers have changed since you took out your policy, you can update all of the questions in the Safety and security section.
Your cover
As your home and belongings change, your insurance may need to change too. You can update your cover to better reflect what you need today.
You can make changes to:
- Buildings and contents cover.
- Market value.
- Rebuild cost.
- Your excess.
- Buildings accidental damage cover.
- Contents accidental damage cover.
- The amount of contents cover you need.
- Valuable items.
- Bicycle cover.
- Personal possessions cover.
Ready to update your policy?
You can log in to your Policy Expert customer account to update any of the details listed above.
If you’re not sure whether a change could affect your cover, or you can’t find the option you need, visit our Contact us page and we’ll be happy to help.
